1. Personal Information We Collect

We may collect personal information including, but not limited to:

• Full name

• Phone number

• Email address

• Property address

• Booking and inspection details

• Details about your building project

• Information provided through enquiry forms, booking forms or email communication

• Any other information you voluntarily provide to us in connection with our services

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2. How We Collect Personal Information

We may collect personal information when you:

• Contact us through our website, email or phone

• Submit an enquiry or booking form

• Request a quote

• Book an inspection

• Engage our inspection services

• Communicate with us about your building project or inspection

Where practical, we collect personal information directly from you.

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3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and provide quotes

• Schedule and carry out inspections

• Prepare and provide inspection reports

• Communicate with you regarding your inspection, booking or services

• Process payments where applicable

• Maintain business and service records

• Improve our services and website

• Comply with legal and regulatory requirements

We do not sell or rent your personal information to third parties.

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4. Disclosure of Personal Information

We may disclose your personal information where reasonably necessary to:

• Service providers who assist us in delivering our services, such as website, reporting, technology or payment providers

• Contractors or professionals assisting us with the delivery of our services

• Comply with legal obligations or lawful requests

• Protect our legal rights, property or the safety of others

We take reasonable steps to ensure that service providers handling personal information on our behalf do so securely and appropriately.

Overseas providers: Some service providers we use may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled appropriately.

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5. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information is stored using appropriate systems and is only accessible to authorised personnel and service providers where necessary to provide our services.